Why People Send Terrible Emails (research explains...)

For 50% off your first month of any subscription crate from KiwiCo (available in 40 countries!) head to https://kiwico.com/braincraft Subscribe to BrainCraft... http://ow.ly/rt5IE My Patreon... https://www.patreon.com/BrainCraft My Instagram... https://instagram.com/nessyhill In addition to creating videos on BrainCraft, Vanessa is researching behaviour change and sleep. Vanessa is available for hosting projects and to travel to give public talks, please reach out via email: hello(at)braincraft.tv Simple one of the best YouTube channels around, It's a Small World: https://www.youtube.com/channel/UCbvQHCZJHHS4PJpatQGH-0w Darude - Sandstorm: https://www.youtube.com/watch?v=02AUSxp5i8M All Star: https://www.youtube.com/watch?v=RO41_2cWSXA&t=1s REFERENCES 📚 Gunraj, D. N., Drumm-Hewitt, A. M., Dashow, E. M., Upadhyay, S. S. N., & Klin, C. M. (2016). Texting insincerely: The role of the period in text messaging. Computers in Human Behavior, 55, 1067-1075. https://www.sciencedirect.com/science/article/abs/pii/S0747563215302181?via%3Dihub The Period Is Pissed: https://newrepublic.com/article/115726/period-our-simplest-punctuation-mark-has-become-sign-anger Newton, L. (1990). Overconfidence in the communication of intent: Heard and unheard melodies. Unpublished doctoral dissertation, Stanford University, Stanford, CA. Riordan, M. A., Kreuz, R. J., & Blair, A. N. (2018). The digital divide: Conveying subtlety in online communication. Journal of Computers in Education, 5, 49-66. doi: 10.1007/s40692-018-0100-6 Riordan, M. A. & Trichtinger, L. A. (2017). Overconfidence at the keyboard: Confidence and accuracy in interpreting affect in email exchanges. Human Communication Research, 43, 1-24. doi: 10.1111/hcre.12093 Kruger, J., Epley, N., Parker, J., & Ng, Z. (2005). Egocentrism over e-mail: Can people communicate as well as they think? Journal of Personality and Social Psychology, 89, 925-936. Byron, K. (2008). Carrying too heavy a load? The communication and miscommunication of emotion by email. The Academy of Management Review, 33(2), 309-327. http://dx.doi.org/10.2307/20159399


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